1. Introduction
Welcome to Packbox.in (“Packbox”, “we”, “us”, “our”). We are committed to protecting the privacy of our website visitors and customers (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://packbox.in/ (the “Site”) and interact with our services.
Mobile Application (Android App)
In addition to our website, Packbox provides a mobile application available on the Google Play Store. The App functions primarily as a “WebView,” which means it displays our website’s mobile-optimized interface directly within the app shell. Therefore, the data collection, cookies, and usage tracking practices described in this Privacy Policy apply equally when you use our App.
App-Specific Permissions: The Packbox App requires basic Internet permissions to connect to our servers and load the website content. It does not request access to your device’s contacts, camera, precise location, microphone, or local files unless explicitly required for a specific website feature (e.g., uploading an image for a return request), in which case standard browser-based permission prompts will appear.
Data Deletion Policy
In compliance with data protection regulations and Google Play Console requirements, you have the right to request the complete deletion of your personal data and account information from our systems.
How to Request Deletion:
To request the deletion of your data, please send an email to sales@packbox.in with the subject line “Data Deletion Request.” Please include the email address associated with your account or orders. We will process your request within 7-14 business days and confirm once your data has been permanently removed. Please note that we may retain certain transactional data if required by law for accounting or tax purposes.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, email address, telephone number, company name, shipping address, billing address, and any other information you voluntarily provide to us when you fill out a contact form, request a quote, place an order (if applicable), or otherwise communicate with us via email or phone.
Derivative Data (Log & Usage Data): Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, the pages you have viewed directly before and after accessing the Site, and other standard web log information. We may also collect information about your device.
Financial Data: We currently do not process payments directly on our Site. Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) may be collected by our third-party payment processors when you purchase, order, return, or exchange products. We do not store this financial information on our servers. All financial information is stored by our payment processor(s) and you are encouraged to review their privacy policy.
3. How We Collect Information
We collect information through Direct Interactions (when you provide it to us directly) and Automated Technologies (as you navigate through our Site, we may use automatic data collection technologies like cookies, web beacons, and server logs).
4. How We Use Your Information
We use information to respond to your inquiries, process orders, send confirmations, communicate with you about products, improve our website, prevent fraudulent transactions, and comply with legal requirements.
5. How We Share Your Information
We do not sell your Personal Data. We may share information with Service Providers, by Law or to Protect Rights, during Business Transfers, or with Your Consent.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. You can choose to set your browser to remove or reject cookies.
7. Data Security and Retention
We use administrative, technical, and physical security measures to help protect your personal information. We retain personal information for as long as necessary to fulfill the purposes we collected it for.
8. Contact Us
If you have questions or comments about this Privacy Policy, or wish to exercise your rights, please contact us at:
Packbox.in
29, NK Nilayam, Begur Main Road, 2nd Cross, 2nd Main, Yejmani Layout, Bangalore – 560068.
Phone: +91 9035182934 | +91 9449406854
Email: sales@packbox.in